Thank you for this. I tried your instructions and found that the biometric device was said to be working normally. (Yesterday, when I tried to access it, I was told that it was not recognised.) However it would not read my fingerprint until I had removed it and set it up again. It now seems to be working as it did before. If you find the fingerprint reader on your Lenovo laptop doesn’t work any more, don’t panic. It’s often quite easy to fix 4 Fixes for Lenovo Fingerprint Reader Not Working. Here’re 4 fixes that have helped other users resolve the Lenovo Fingerprint Reader Not Working Windows 10 problem. Just work your way down the list until you.
If you find the fingerprint reader on your Lenovo laptop doesn’t work any more, don’t panic. It’s often quite easy to fix…
4 Fixes for Lenovo Fingerprint Reader Not Working
Here’re 4 fixes that have helped other users resolve the Lenovo Fingerprint Reader Not Working Windows 10 problem. Just work your way down the list until you find the fix that does the trick.
Fix 1: Check the fingerprint scanner
Before addressing the fingerprint reader not working problem, you might want to check the fingerprint scanner for possible hardware issues.
- Check if there’s any grease or dust on the scanner. If yes, then gently wipe it off with a piece of clean cloth.
- Check if there’re any scratches on the sensor. If it’s been badly scratched, then send it to a trustworthy computer repair shop or the computer vendor for repair. If the sensor is in good condition but the fingerprint reader doesn’t work, please move on to Fix 2, below.
Fix 2: Update your fingerprint reader driver
This problem may occur if you are using the wrong fingerprint reader driver or it’s out of date. So you should update your fingerprint reader driver to see if it fixes your problem. If you don’t have the time, patience or skills to update the driver manually, you can do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. Driver Easy handles it all.
You can update your drivers automatically with either the or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks:
- Download and install Driver Easy.
- Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
- Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires thePro version– you’ll be prompted to upgrade when you click Update All).
You can also click Update to do it for free if you like, but it’s partly manual. - Restart your computer and see if the fingerprint reader works properly this time. If it works, then great. But if it doesn’t, move on to Fix 3, below.
Fix 3: Uninstall Lenovo Finerprint Manager and use the default fingerprint driver
If Fix 2 doesn’t work for you, then you’d probably have to uninstall the lenovo fingerprint software and the fingerprint driver (so that Windows will install the default generic one for you) to see if it works.
Here’s how:
- On your keyboard, press the Windows logo key, then type apps and click on Apps & features.
- Locate and click on Lenovo Finerprint Manager (or, Lenovo Finerprint Manager Pro)and click Uninstall.
- Click Uninstall to confirm.
- On your keyboard, press the Windows logo key and type devmgmt.msc, then press Enter.
- Double-click on Biometric devices and then right-click on your Lenovo fingerprint device and click Uninstall device.
- ClickUninstallto confirm.
- Restart your computer, then test to see if the fingerprint reader not working problem has been solved.
Fix 4: Re-enroll your fingerprints
- On your keyboard, press the Windows logo key and type sign-in, then click on Sign-in options.
- Scroll down to Windows Hello, and click Set up under the Fingerprint section.
- Follow the on-screen instructions to set up the fingerprint login.
- Don’t forget to test if the fingerprint reader works normally this time.
How have the fixes above helped you with your troubleshooting? Do you have any experiences or ideas to share with us? Feel free to leave us a comment below and let us know your thoughts.
Featured image by Olena Sergienko on Unsplash
A while back my fingerprint reader for my Dell G5 5587 wouldn't function because the drivers had been uninstalled - they could not be installed again no matter how hard I searched.I could send it for repairs, though is it really worth it?
If your dell fingerprint reader stopped working, try the troubleshooting provided in this article before send for repair to try to fix it.
1. Turn on fingerprint reader
1) Open the start menu - control panel,
2) View all control panel - biometric devices,
3) Then change the biometric settings - check 'Allow users to use their fingerprints to login to the domain' and save the changes.
When the laptop fingerprint reader is not responding, you should check if the hardware is turned on.
2. Set the fingerprint
Delete the original fingerprint data and re-enter it. It is not excluded that the fingerprint data saved by the computer is damaged due to some software factors and the dell fingerprint reader not working. Try to delete the fingerprint data and enter the new fingerprint.
How to setup fingerprint login in windows 10:
1) Go to Settings > Accounts.
2) Select 'sign-in options' to scroll to Windows Hello and click on 'Settings' in the 'Fingerprints' section.
It should be noted here that if the driver is not working properly, you may not see this option here.
If you don't have a PIN, you'll need to create a PIN to set up the fingerprint reader.
3) Click 'Start'.
4) Enter your PIN code.
5) Scan your finger on the fingerprint reader.
You will scan your finger multiple times to provide complete finger fingerprint data.
6. If you want to enter fingerprints for multiple fingers, click Add Another or close the program directly.
3. Update the fingerprint reader driver
Fingerprint reader not connected windows 10, first you must make sure your fingerprint driver has been installed properly.
1) Open Explorer - 'find this pc'.
2) Right click and select 'Manage' to enter the 'Device Manager'.
3) Select 'Device Manager' - find the 'biometric device' and see if it exists.
Lenovo X220 Fingerprint Reader Not Working
4) Double-click Biometric devices, then select the fingerprint device, right-click and select 'Uninstall Device'.
5) Restart your computer and test to see if the fingerprint reader is working properly.
If you can't find it, then go to the support website to download the driver and install it.
If there is a yellow or red mark on the icon, it is likely that the driver is faulty. Right click on 'Uninstall Device', download the driver and reinstall it.
If there is a downward black arrow on the drive icon, it means the fingerprint reader driver is disabled, you need to right click and select 'enable'.
4. Restart the TPM
To configure and register a fingerprint, the system must be able to access the TPM.
First you need to enter the BIOS and then disable the TPM, it is under the Security tab. Uncheck the TPM box, select 'Disable', 'Apply' and exit. Enter the BIOS again to enable TPM.
Restarting the TPM can activate the fingerprint reader, which may solve the problem that the fingerprint reader not detected dell laptop.
5. Update the firmware
First install the driver and then perform a firmware upgrade. Do not turn off your power plug when upgrading firmware.
Maybe you are willing to do some simple attempts. Before upgrading bios,consider loading the bios default and checking if the fingerprint can be response. Sometimes a bios reset can restore some unrecognized computer hardware.
6. Dell xps fingerprint reader not working after sleep
Some user reports that the dell fingerprint reader not working after sleep.
Try the following:
Check the power management settings:
1) Press the 'Windows + X', then select 'Device Manager' from the list.
2) When the 'device manager' opens, find your'fingerprint reader'. It should be in the 'biometric device'section.
3) Right click on the fingerprint reader and select 'Properties'.
4) Navigate to the 'Power Management' tab and uncheck 'all the computer to turn off this device to save power.'
5) Click 'OK' to save your changes
7. Disable and enable the Credential Manager service
Fix the laptop fingerprint sensor not detected through restart Credential Manager service.
1) Press the Windows key + R to open the 'Run' dialog. Type services.msc and press Enter.
2) When the Services window opens, locate the Credential Manager service and double-click it.
3) Open the 'Credential Manager' properties window. Go to the Service Status section and click Stop.
4) After stopping the service, click 'Start' to restart the service.
5) Click Apply and OK to save your changes.
8. Lenovo Yoga 720 Fingerprint Reader Replacement
If the fingerprint reader hardware not available, you need to replace the fingerprint reader to solve the problem.
Lenovo Yoga 720 Fingerprint Reader Replacement As an example, steps for other notebook models is similar.
1. Turn the device first so that you can see the screws on the bottom cover and remove all the screws.
2. Use your opening tool to pry up the case from the USB port.
3. Lift the outer casing from the bottom and the opposite side of the hinge. Remove the bottom case.
4. Unscrew the screws around the fixed battery and lift the battery slightly with the plastic opening tool.
5. Gently pull the battery cable until it pops out. Remove the battery.
6. Disconnect the speaker.
7. Remove the left speaker, remove the adhesive and remove the right speaker.
8. Using a spudger, lift the black connector of the ZIF socket that connects the end of the ribbon cable to the fingerprint reader.
9. Disconnect the cable from the outlet. Remove one screw that secures the bracket.
10. Remove the stand and fingerprint reader.
Reinstall the components in the reverse order of installation and removal. At this point, the above steps should help you repair the laptop fingerprint reader fault caused by hardware failure. For more laptop repair parts and tips please refer to GEMWON.Com
Although the fingerprint reader provides the best security for Windows 10 laptop, there may be some issues, such as dell fingerprint reader not detected. If you have any problems with the dell fingerprint reader please try some of solutions above.
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